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Q&A

Gutierrez questions Office of Community Safety consolidation and call routing

New York City Council · Sep 30, 2026 · starts 0:37:11 · 1 min 14 sec

Councilmember Jennifer Gutierrez asks whether OTI or 311 has been informed about the Office of Community Safety folding in the Office to End Gender-Based Violence and whether call center reps might face delays redirecting calls.

Carmen N. De La Rosa

Thank you.

Carmen N. De La Rosa

Councilmember Gutierrez.

Jennifer Gutiérrez

Thank you.

Jennifer Gutiérrez

Good to see you, Joe.

Jennifer Gutiérrez

I just have a couple of questions.

Jennifer Gutiérrez

One ties into a topic the council heard earlier today in the women and gender equity hearing.

Jennifer Gutiérrez

Just curious from your side, the...

Jennifer Gutiérrez

Office of Community Safety is now the umbrella office that is kind of folding in a bunch of other offices, one of which is the mayor's office to end gender-based violence.

Jennifer Gutiérrez

I had asked today earlier in the hearing if, because of this new classification, essentially they're still working out through kind of

Jennifer Gutiérrez

what the new office will look like for them, if they have communicated to OTI or 311 about kind of what a call would look like now serving under not its own separate office, but under...

Jennifer Gutiérrez

You know, a whole nother office and whether or not that would place a delay on a call center representative potentially if they're in the know or not.

Jennifer Gutiérrez

So I just wanted to ask you, how up to date are you kind of on this office consolidation?

Jennifer Gutiérrez

And do you know if there's any reason?

Jennifer Gutiérrez

And for, you know, a two, three second delay in a call center representative potentially kind of redirecting a call now that it's not a standalone office.