Santosuosso asks about partnering with council offices

Maybe it's adding information to our emails.

We've recently changed our website to make the process more clear and easy to understand.

I think, you know, I've been here for many, many years.

And, like, you know, when you've been in government for a while, like, there's some good things about it, right?

But there's also some bad things about it because.

You see these policies, you're like, yeah, okay, I know what this means.

But, like, you know, that doesn't mean that someone who is applying for an event for the first time or even the third or fourth time is really, like, trying to, you know, like, they've memorized this stuff.

And so we want to make sure, like, we're keeping that in mind and not just, like, in the back of our mind but at the front of our mind.

So, you know, feedback from you and from your colleagues on the council and from your stakeholders about what else we can do, I want you to know we've, like, in each one of those instances, we've taken it and we've tried to incorporate it.

We've updated our website.

We've changed the application periods to allow applicants to apply earlier on for events that they're planning in the future.

You know, we have, we're working on a bilingual pamphlet to kind of.

you know, help people who are, English is not their first language, understand the intricacies, you know, what they need to do for a permit.

And so any other feedback that you have, you know, we want to try to incorporate and make this process, you know, better and better.