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Q&A

Chair Abreu questions Uber on app role in safety

New York City Council · Sep 30, 2026 · starts 5:26:52 · 1 min 24 sec

Abreu asks if Uber recognizes the pressure on workers and can play a role in reducing safety impacts, and Gold says they can and support banning on-time rate penalties.

Shaun Abreu

I have a question for you, for Uber.

Shaun Abreu

Do you recognize the pressures you're putting our workers in?

Shaun Abreu

These are workers who, in many ways, as discussed today, have been, you know, they're incentivized to really...

Shaun Abreu

Move as fast as possible for folks to get their deliveries.

Shaun Abreu

Do you believe that the apps can play a role in reducing those safety impacts on our road and making their livelihoods better?

Member of the Public - Josh Gold

I do believe we can play a role.

Member of the Public - Josh Gold

I'll say a couple things.

Member of the Public - Josh Gold

First is, as I said to Councilmember Epstein, we don't pay workers

Member of the Public - Josh Gold

for riding faster.

Member of the Public - Josh Gold

In fact, the opposite is true.

Member of the Public - Josh Gold

The city requires us to pay per minute, and we don't penalize them for taking longer, but my understanding is there's some in the industry who do do that, and one thing you can do is ban that practice.

Member of the Public - Josh Gold

I think we're under pressure.

Member of the Public - Josh Gold

internally to compete with other companies who do have on-time rates.

Shaun Abreu

I see a lot of heads shaking behind you.

Member of the Public - Josh Gold

We are under pressure because other companies who those workers may be working for do have on-time rates and do penalize workers for

Member of the Public - Josh Gold

not making certain expectations.

Member of the Public - Josh Gold

We don't do that for workers who use two wheels here in New York City, but others do, and so there would be a level playing field if you just outright banned that practice.

Shaun Abreu

I think a lot more needs to happen so that our workers are treated with dignity and respect.