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Q&A

Council Member Hanif asks DCWP and DOT about reforms for delivery workers

New York City Council · Sep 30, 2026 · starts 4:15:17 · 2 min 23 sec

Hanif asks what reforms are underway to improve street safety and working conditions for delivery workers, and DCWP and DOT describe deactivation protections and the Sustainable Delivery Unit.

Shahana K. Hanif

Thank you, Majority Leader, and thank you all for being here.

Shahana K. Hanif

What specific reforms or rulemaking are currently underway at DCWP and DOT to improve street safety and working conditions for delivery workers?

Deputy Chief Thomas Alps

Well, thank you, Council Member.

Deputy Chief Thomas Alps

I think the most important rule that we're implementing right now with the

Unidentified speaker

the street safety is our deactivation protections that the council passed last year.

Unidentified speaker

As I've testified earlier and throughout this hearing, we are never going to have safety on New York City streets if our delivery workers feel they need to choose between their livelihood and their safety.

Unidentified speaker

If they feel, as Chair Breyer said, that the app companies are imposing unrealistic delivery times on them such that they have to cut corners.

Unidentified speaker

We are committed to vigorous enforcement of the deactivation rules, and I should add, we are also committed to vigorous enforcement, as we saw with the lawsuit against DoorDash, of our minimum pay rate, which is going to ensure that delivery workers can earn a decent pay

Unidentified speaker

without having to put their lives and the lives of other New Yorkers at risk.

Unidentified speaker

So as I've said throughout this hearing, I think it's a theme from this administration, street safety and worker rights are not in tension.

Unidentified speaker

They are complementary, and we're going to take a whole-of-government approach to making safer New York City streets a reality.

Shahana K. Hanif

I appreciate that.

Shahana K. Hanif

And then you're from?

Unidentified speaker

Yeah, so I think two main points.

Unidentified speaker

One is obviously the Vision Zero Reimagined report, which across the board is looking to improve safety for all street users, including delivery workers.

Unidentified speaker

For delivery workers specifically, we launched the Sustainable Delivery Unit in July of last year.

Unidentified speaker

And, you know, their whole mission is to address street safety challenges associated with on-demand delivery services and commercial cycling.

Unidentified speaker

So they work to address the impacts of on-demand delivery industry through collaborative, innovative approaches that are...

Unidentified speaker

Advance the responsible.

Shahana K. Hanif

Who leads that unit and how much people?

Unidentified speaker

It's called the Sustainable Delivery Unit, SDU.

Shahana K. Hanif

Sustainable Delivery Unit, and that's within DOT.

Shahana K. Hanif

And is there, who runs it?

Shahana K. Hanif

What's the frequency of meetings?

Shahana K. Hanif

Is there a report?

Shahana K. Hanif

And I don't have a lot of time.

Unidentified speaker

Sure.

Unidentified speaker

The head of the unit right now is Irene Figueroa-Ortiz.

Unidentified speaker

She is on leave.

Unidentified speaker

It reports into the commissioner's office, though, so it is very close to our leadership decision-making and collaboration across the agency at large.

Shahana K. Hanif

Got it.

Shahana K. Hanif

I will follow up with some more questions about that unit.