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Q&A

Maloney asks companies who owns the fix after an incident

New York City Council · Oct 5, 2026 · starts 3:18:24 · 2 min 22 sec

Maloney asks companies to walk through what changes after an incident, who owns the fix, and who decides whether the model keeps running. Dwyer cites monitoring and clarified escalation; Cahill describes extensive teams; Friend cites trust and safety; Graham describes specialized teams depending on incident nature.

Virginia Maloney

The testimony helps highlight that there's more work to be done to classify what's incidents in the future and create an industry standard for what would require disclosure and what would require action.

Virginia Maloney

The second part of the question was to walk through what happens after an incident occurs, who owns the fix, and who decides whether or not the model or the product keeps running in the meantime.

Virginia Maloney

Thank you.

Member of the Public - Morgan Dwyer

Yeah, so OpenAI has instituted monitoring during testing and evaluation.

Member of the Public - Morgan Dwyer

That monitoring creates automated alerts to our research and security engineering teams to let them know of potential incidents.

Member of the Public - Morgan Dwyer

And then we have recently clarified our escalation processes as well as responsibilities across teams

Member of the Public - Morgan Dwyer

and made it clear the process for pausing activity and when it is safe to restart.

Member of the Public - Niamh Cahill

Council member, in relation to your second question, we have an extensive team, actually extensive teams of people who, as part of their day-to-day, every day, day in and day out,

Member of the Public - Niamh Cahill

are leading and responsible for the development, deployment and use of our AI systems.

Member of the Public - Alice Friend

I'll just say, ma'am, I was attempting to answer that question when I referred to the process internally with our trust and safety teams.

Member of the Public - Alice Friend

But if you'd like some more detail, I'm happy to follow up after the hearing.

Member of the Public - Logan Graham

Yeah, likewise, the process involves multiple different teams depending on the nature of the incident.

Member of the Public - Logan Graham

If it's at the core of security and our own security, we require a security team to work on this.

Member of the Public - Logan Graham

If it's about the model behavior and misalignment, it might be a research or training or safety consideration.

Member of the Public - Logan Graham

If it's about incidents of misuse on the platform, we have the safeguards team.

Member of the Public - Logan Graham

I think you're pointing at this is becoming more complex over time.

Member of the Public - Logan Graham

And I think this is one reason, as my colleagues mentioned here, this is a frontier of defining both what is an incident and how or what would a good process look like for dealing with them.