Aldebol presses on passing institutional knowledge to new employees
Aldebol, drawing on her experience as a city caseworker, asks whether agencies have infrastructure to pass institutional knowledge to newer employees; Porter says succession planning happens at the agency level and DCAS does not manage it citywide.
Yeah, I'm just thinking, I guess I'm thinking of it differently in terms of your existing workforce
and whether, and this may be something that each city agency needs to think about, but
Just passing on institutional knowledge to a newer workforce.
I was a caseworker at the city of New York.
I had a great supervisor.
There are things that you learn on the job that you don't get in an exam or, you know, the training that the city gives.
And there are people that have institutional knowledge about how their particular agency works or how to do the job, how to manage a workload that
is often not passed on to the next generation of employees.
I'm wondering if there is any thought to...
Creating an infrastructure in these agencies
so that people who are, you know, either have a lot of experience can pass on that knowledge to newer employees beyond the supervisory structure that may exist.
So I think that's a great question, and you're right.
A lot of that does happen at the agency level.
What I can share here is my experience at DCAS and, you know, our succession plan planning that happens where we develop policies and procedures
and ensure that, you know, that information is shared broadly across, you know, the line of service or the department.
But I'm sure that at other agencies, they do have succession plannings.
Programs in place.
It's just not like at a citywide level.
We don't manage that process.
Thank you.