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NYC Council meetings, chaptered and linked by time.

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Q&A

Narcisse asks about H&H retention data and cost of replacing employees

New York City Council · Oct 16, 2026 · starts 1:14:39 · 1 min 4 sec

Narcisse asks whether DCAS has retention data on H&H workers and whether the city knows the cost of losing and replacing an employee; Outar says H&H runs its own survey, and Porter says the cost data is not available today.

Mercedes Narcisse

H&H is on the exit surveys agency list.

Mercedes Narcisse

Does DCAS have any retention data on H&H workers, or is anyone collecting them the same way?

Kadian Outar

So for H&H, one of the, in terms of the cities and oversight, they participate in some of our initiatives and activities.

Kadian Outar

So for example, in our citywide employee viewpoint survey, they weren't included in that.

Kadian Outar

So that's one of the areas where they conduct their own survey and they're looking at their own initiatives.

Mercedes Narcisse

So you don't have that.

Mercedes Narcisse

Does the city know what it costs to lose an employee and replace them, including recruitment, training, and overtime to cover the vacancies?

Katrina Porter

We do not have that today, but we can get back to you.

Mercedes Narcisse

Okay.