Narcisse presses on low exit survey and interview participation
Narcisse notes most of the 32,000 departing employees did not complete exit surveys or interviews despite Local Law 130; Outar explains DCAS provides templates and guidance but participation is voluntary and subject to selection bias.
Over 32,000 employees left the city service in FY25, but the overwhelming majority did not conduct an exit survey or exit interview.
Local Law 130 requires agencies to offer both.
Why?
Why are so few departing employees being reached?
And which agencies are falling short?
One of the things that DCAS is required to do is to provide the agencies with access to that survey.
So we created a template and issued to all of the agencies and their APOs so that way they can share it with their departing employees.
We also developed a template and a guide for the exit interviews and provided some guidance in person during our APO meetings for agencies and what they could do.
Agencies, you know, at their behalf is responsible for sharing that with their individual employees.
It is important to note that this is not a mandatory activity for employees.
As their departing employees, we usually see also selection bias where they may opt into the survey process and may opt to share their feedback with us, but it's not something that they're mandated to do.
So the agencies just need to make sure that they have the access to provide the information.
For me, if you get those information, you can actually find what's the problem and you can bring the solutions.
So I think those information are very important to share.
So at least we know what we're doing.
Because like I said, we don't want to do penny-wise, dollar-foolish.
We want to make sure that when we train, we spend money.
I can give you an example because I've been a registrar going around and knows that there's
time that little things you can do extra to hold your staffing.
So you want to know why and how can we bring solution to the problems.