Ariola asks about EMS CAD dispatch and unknown-condition priority

Thank you, Chiefs.

Thank you, Chair.

And it will be clarification for me with Council Member Sanchez's question.

So when is the EMS CAD dispatch law created?

And is that done in conjunction with the MYPD?

Is that when you're communicating with another agency?

It's done as soon as the incident enters the 911 system.

That starts with PD.

Okay, which would be maybe why the NYPD has access to that, right?

Right, they get the information first.

Okay, so I just want to now go back to the unknown because I think that Ms.

Daly deserves a few more answers for her son.

So why is an unknown condition a low priority?

And why wouldn't it be considered a high priority?

Because they have not been triaged, so they don't know what the illness could be, and it could be a cardiac arrest.

So we have a computer-aided triage system, right, which as callers

give information to questions that are asked, we enter that information into the system, and Chief Werner can expand on this, but that's what determines the call type.

It is not the individual dispatcher making a decision.

It is a computer-aided dispatch triage system that information received is placed into it, and it leads you down the road to be able to determine what the call type is.

If we don't have the information, we don't have that to enter in in order to be able to classify it differently.

The unknown condition is a priority for, so I'd like just to add that that is the highest priority of the low acuity types.

Of the low acuity.

Correct.

But in Kevin Daly's condition, it was a high acuity.

I understand.

And our dispatchers are also EMTs.

So that also comes into the low staffing.

Because if you're low-staffed in general, then we're going to be low-staffed with our dispatchers as well.