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Q&A

Ariola defends Intro 990 as public notification of ambulance delays

New York City Council · Oct 20, 2026 · starts 0:47:45 · 2 min 48 sec

Ariola says Intro 990 would let families know if an ambulance is not coming so they can make other arrangements sooner. Esposito says FDNY should continue discussing the issue but worries Notify NYC could confuse or frighten the public and discourage necessary calls.

Joann Ariola

This is why I had introduced Intro 990, which you testified to, Chief, that...

Joann Ariola

That you're open to further discussion, but you don't believe that likely volume notifications would result necessarily and provide useful information to New Yorkers.

Joann Ariola

I believe that if the speaker's constituents'parents were aware that an ambulance was not coming right away,

Joann Ariola

They would have chosen a different route earlier and called a private ambulance sooner.

Joann Ariola

And also the dailies would have done the same thing.

Joann Ariola

So that's why we have to do something so the public is aware, whether it's the bill, the intro as it stands, or if we work towards an amendment.

Joann Ariola

The public needs to know whether or not help is coming.

John Esposito

And I think we should continue discussion.

John Esposito

We just don't think that the NISM notification system is the correct way.

John Esposito

Our concern is that the public might be confused or fearful and then not call an ambulance when they really need one.

John Esposito

And in that situation, for those life-threatening calls, even if we're holding calls,

John Esposito

they get an ambulance while the lower acuity calls.

John Esposito

In the case of the child at Wagner Middle School, that is not a life-threatening segment one, two, or three call.

John Esposito

So that's why they got preempted, those ambulances were preempted, and went to a life-threatening call.

Joann Ariola

Correct.

Joann Ariola

But if the parents knew ahead of time, they would not have waited as long as they did.

Joann Ariola

And I don't know how long they waited, but certainly I'm sure the child was at the hospital.

Julie Menin

Overall, it was an unacceptable wait time.

Julie Menin

I think the chair makes an excellent argument on this regard, is that families need to know if help is not coming.

Julie Menin

Because if families knew help is not coming and we're going to be honest with you that you're not going to get an ambulance, then they would make other arrangements if they could, either a private ambulance or if someone is able to drive them to the hospital.

Julie Menin

But just letting them sit there waiting and becoming more fearful and anxious and stressed and quite honestly, they're angry.

Julie Menin

And they have every right to be angry.

John Esposito

We understand that, and we should work together to come up with a way to make sure that they are aware of that.

John Esposito

We just don't think that that NISM alerting system is the correct way.

Joann Ariola

It's the correct way to alert everyone for everything.

Joann Ariola

So I don't know why it wouldn't pertain here.

Joann Ariola

But we're also open to discussion on it.