Miano says average calls on hold varies moment to moment
Ariola asks for the average number of calls on hold. Miano says the number is too dynamic to reduce to a single figure because it varies hour to hour and moment to moment, and the system holds lower-acuity calls while responding to life-threatening emergencies.
What is the average number of calls on hold?
Again, it's not that I don't have it.
It's just that it varies, literally varies from moment to moment.
If we have high acuity calls coming in, they're not holding, right?
But if we have an enormous amount of high acuity calls coming in and at the same time
low acuity calls, we need to ensure the high acuity life-threatening emergencies are responded to and we may need to hold
someone who is called up because they have an illness or an injury that does not meet the life-threatening criteria.