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Q&A

Narcisse asks how many 911 calls do not need ambulance transport

New York City Council · Oct 20, 2026 · starts 2:34:08 · 2 min 29 sec

Narcisse asks whether FDNY tracks how many calls crews determine do not need emergency care or transport. Miano says EMS does not tell people they do not need care; if a patient wants transport, EMS provides it, and refusal is handled through an RMA.

Mercedes Narcisse

One of the things, I don't know if I forget, forgive me, I don't know if the chair had asked that.

Mercedes Narcisse

How many 911 did your crews determine on the scene did not need emergency care or an ambulance transport?

Mercedes Narcisse

Do you track that number?

John Esposito

We have the number of ambulance transports.

Mercedes Narcisse

No, my question is, I mean, on the scene,

Mercedes Narcisse

That they don't need the emergency at this point.

Paul Miano

So when we arrive at the scene, we don't tell someone they don't need emergency care.

Paul Miano

If they want to be transported to the hospital, we transport them to the hospital.

Paul Miano

If someone says, I just want to be evaluated, I just want my blood pressure taken, right?

Paul Miano

And we take their blood pressure and everything seems like it's okay, and the patient decides they don't want to go to the hospital, that's where that RMA that we spoke about earlier comes into play.

Paul Miano

But we don't go to someone's house or the location where an ambulance is called to and tell them that we're not taking them to the hospital.

Mercedes Narcisse

Okay.

Mercedes Narcisse

RMA would be very good at that point.

Mercedes Narcisse

Because if the person qualified to tell the person, whoever that they are assessing, they're good, they have the training, they're one of the best, right?

Mercedes Narcisse

So taking them to the hospital, I don't know.

Mercedes Narcisse

I mean, as a registered nurse, I don't know.

Mercedes Narcisse

Because if they don't need it,

Mercedes Narcisse

That's how we end up with the freaking flyers in the ER that make over, you know, overloaded the ER too.

Mercedes Narcisse

So is that a way we can?

Paul Miano

I think that it's some kind of, it needs more discussion, right?

Paul Miano

I don't think that, but if someone calls for an ambulance, right, our job is to respond, evaluate, treat, and transport.

Paul Miano

And if they want to be transported to the hospital, we take them to the hospital.

Mercedes Narcisse

Yeah.

Mercedes Narcisse

I mean, that's a tough one, Chair.

Mercedes Narcisse

You agree?

Paul Miano

Yeah, and also, right, we can't just abandon a patient.

Paul Miano

There's state regulations on abandonment, and we can't just tell somebody we're not taking it and walk away.

Mercedes Narcisse

I got that.

Mercedes Narcisse

But, yeah, that's a tough one.

Mercedes Narcisse

Because that's why now I know why I was getting frequent fires for no reason.

Mercedes Narcisse

Because they call 911, they get in.

Mercedes Narcisse

So, Chair, I think I've finished with my question because that's been a long process.

Mercedes Narcisse

I don't know if you have any more questions.

Joann Ariola

Oh, I just want to mention that Council Member Albadal has joined us.

Joann Ariola

And if the council members do not have any further questions, Council Member Ressler.

Joann Ariola

Sure.