Narcisse presses H&H on education and community engagement
Narcisse says many problems require educating patients on preventive care and connecting them to clinics and community resources. Motzquist agrees and describes spending much of his clinical time educating patients about their diseases and appropriate care options.
Most of the question.
Sure, no problem.
Yeah.
Most of the question that I'm asking is just, I think it has to do with a lot of education.
We have to educate people wherever we can get them and then to decrease for people to have a better understanding and to focus on preventive care.
So you have a lot of...
clinics, different places that we can redirect people.
And I think engagement with the community, how involved are you in the community to help decrease those processes?
Because wherever you can get people, you have to meet them where they are.
And are we doing that in the hospital?
That's absolutely true.
As a practicing emergency physician, I spend a lot of my day with my patients just educating them about, A, their disease, but also how to take care of the disease, how to find the right resources, how to get the care they need, and where the most appropriate place for that care is.
A lot of my day is spent connecting those dots and really just encouraging them to take good care and prevent this illness from occurring.
I had a recent case where a woman was very ill from sepsis.
because she didn't understand how to get to the doctor in time, to get the antibiotics in time, to get the care, what resources were available, and she waited too long before she came to see me.
And it was very sad and very tragic.
And so I think a large part of our care is connecting the dots of the resources, which are sometimes complicated and complex for patients to navigate, and we do the very best to try to provide those resources to our patients.
Are you closing any clinics?
I'm not aware.
Outpatient clinics?
Do we have?
Are we?
Because if folks don't have insurances, I'm concerned that they will get, you know, toward the ER.
So are we doing?
Because we're not talking about preventive care.
This is part of the plan of preventive care.
I mean, as health and hospitals, our goal is to strive to help.
Preventative is the best, right?
Absolutely.
We strive to help every New Yorker, regardless of means, ability, et cetera.
And so our goal is to take care of anyone who comes for care.
And I'm not aware of any clinics being closed.
I can find out if that's the case or not.
But we have, you know, in the example, financial counselors who enroll our patients in New York City care.
To help get them preventive medicine, primary care.
We have a virtual express care as an example where we connect patients online through telephonic, through video calls to give them care on the spot.