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Q&A

Shulman asks how FDNY defines response time

New York City Council · Oct 20, 2026 · starts 1:34:09 · 1 min 36 sec

Council Member Lynn Schulman notes she is the only council member who worked for EMS and asks whether response time is measured point-to-point. Miano says response time is calculated from the 911 call until the ambulance arrives on the scene, not until providers reach the patient.

Lynn C. Schulman

Thank you very much.

Lynn C. Schulman

First of all, I want to say that I am the only member of the City Council that used to work for the Emergency Medical Service.

Lynn C. Schulman

On the leadership side, I know a lot of the people that are sitting here in the audience today.

Lynn C. Schulman

The issue of pay parity has been a longstanding issue, and I was there many, many years ago.

Lynn C. Schulman

And so, you know, so I have some questions.

Lynn C. Schulman

One is, so, Chief, you said in your remarks that you're in the midst of a promotional cycle.

Lynn C. Schulman

That promotional cycle has so many EMTs in it because of the pay issue.

Lynn C. Schulman

Or a large part of it is the pay issue.

Lynn C. Schulman

And I've heard this anecdotally from people on the street and who are working in EMS and everything else.

Lynn C. Schulman

So, again, I'm going to reiterate what the speaker said, what the chair said, what all of my colleagues are going to say about that we have to get the pay up for EMTs and paramedics.

Lynn C. Schulman

So that's one.

Lynn C. Schulman

The other, so I have some questions as well.

Lynn C. Schulman

One is, when you talk about response time, is that still point to point, like when they get to the address or they get upstairs?

Paul Miano

So response time is calculated from when the call is made to 911 until we get on the scene of the assignment.

Lynn C. Schulman

On the scene, so that's in the street.

Lynn C. Schulman

So I just want to point out to everybody that there's more, the response time is higher because you've got to get up to the patient.

Lynn C. Schulman

So that doesn't include getting up to the patient.

Lynn C. Schulman

So I just, I want to make that clear.

Lynn C. Schulman

So that extends it.

Lynn C. Schulman

That's number one.