Gennaro questions Zogby on stacked violations and inability to correct drivers

Thank you.

And Mr.

Zai, we have a question for you with regard to, I think everyone needs to understand this.

So a business like yours, you were talking about, you know, you get a...

Fines are, you know, violations are put into the pipeline, and you don't know about any of them.

And so you end up getting first violation, second violation, third violation, before you even know you've had a first.

Talk a little bit about that.

Somebody's putting thumbs down to this.

I would ask the audience not.

Yeah, I'm, you know, Mr.

Zogby has.

What's that?

Okay.

Council said you can put your thumbs up and down all you want.

As long as it's silent, it's fine.

Okay, so.

I'm encouraging people.

Having the inability.

So just talk to me about that.

We get a fine 500, 700, 962 days later, two and a half years.

How do we protect ourselves from that?

And then we're getting multiple fines on vehicles, and the driver could be gone already.

We can't even enforce action on a particular driver.

That's why I gave a four-step program.

If we get a violation, we want to pay for it, but send it out within 30 to 45 days.

Right now it's more than two years.

Schedule a reminder within, you know, schedule hearings within 90 days.

Let us comply in a format that makes sense.

But right now we're spending tens of thousands of dollars because of the due process, not because we don't want to comply.

So that's the wrinkle.

I'm grateful that you're having this here.

You know, we're trying to make a situation that's not working very well for anybody better.

Yeah, we are seeing some behaviors change or whatever, but...

You know, we can't be having this years-long process.

During this, so when you, so what happens is, you know,

you would be notified of a bunch of violations like at one time saying that this, so you got a first violation, second violation, third violation, and this is, and you never knew you even got the first one.

That's correct.

And the second violation, third violation, you know, accrue penalties and you have to.

Deal with that.

We can't even reconstruct the penalty, and the driver's not even there.

Driver could be gone.

There's turnover.

Driver could stay for a year, year and a half.

We're not getting these violations for over one year, two years, 500, 700, EBIT, 962 days after the violation.

And now certainly you train your staff, you know, to do whatever you want them to do, like regarding idling.

But...

In terms of calling a driver to task because they were idling or whatever, by the time you get the violation, it could be that there's turnover, the person's not there anymore.

That's correct.

Right.

So in terms of trying to correct staff behavior, this...

This is another reason why this lapse in processing is a big deal.

It's the due process.

If we make a mistake, we're more than happy to right the game.

We want to comply.

But how do you comply when it's two and a half years later?

Okay, I think Zach wants to get in on it.

So I will formally ask Zach if you can expand.

Okay, yeah, Harvey's going to get you too.

Yeah, so.

Absolutely.

Yeah.

Is evidence, right?

Like we talked about in the last panel about.

There are defenses.

Sergeant, can we get a better microphone?

It looks like we've got a microphone that's on the fritz.

Companies don't maintain those records for two years.

So by the time a company will get the summons, they could have been.

Having a legitimate reason to idle, but they no longer have the evidence of that.

That's why we need to get the due process right.

And we also need access to the videos right away.

If you look at the red light camera program, that's a program that works incredibly well.

Respondent is notified properly.

They are able to access the video and they're able to determine if it is worth contesting or if they are guilty and pay the penalty and change their behavior.

We do not have that opportunity in this program.

And that's what Larry was talking about.

That is what all of Tanny's membership has been saying for years and years and years.

It is a due process problem.

Okay.

Yeah, I'm good from my end.