Banks asks about hurdles preventing complaint resolution
Banks asks what main hurdles prevent outstanding complaints from being resolved. Trimble says it depends on the nature of the complaint. Significant leaks may require tracing or larger plumbing initiatives, and plastering work has significant delays, potentially six months.
If a complaint is outstanding, what are the main hurdles or challenges that prevent the complaint from being resolved?
It depends on the nature of the complaint.
Again, similar to our conditions across our buildings, if it's a significant leak problem, it may be that we are tracing the leak, that we are working on a larger plumbing initiative.
It really depends on the specific issue.
As you know, we have a significant delay specifically to our plastering work.
So if the complaint is about plastering, they could be waiting six months or so for a plaster to come and make that repair.
We will also join by Councilmember Dineritz.
Thank you.