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Q&A

Brewer asks about metrics for assessing OAC infrastructure well-being

New York City Council · Oct 27, 2026 · starts 1:45:31 · 1 min 40 sec

Brewer asks what metrics are used to assess the well-being of OAC infrastructure. McKenzie says DFTA uses an environmental checklist including leaks and plumbing, and program officers perform assessments. She says the information is included in the evaluation process and public portal. Trimble says NYCHA tracks open work orders and has a physical needs assessment estimating over $900 million in OAC capital needs.

Gale A. Brewer

And the other question is, maybe you sort of discussed this, but so what are the metrics for assessing the well-being of this infrastructure?

Gale A. Brewer

Like how do you look at, you know, what you're doing and how do you measure that?

Gale A. Brewer

In terms of the centers?

Lisa Scott McKenzie

Well, I'll say on the DFTA side, obviously we do have an environmental checklist that we use, things that we look at while we're there, which includes things like leaks and plumbing.

Gale A. Brewer

You're not there all the time.

Lisa Scott McKenzie

I'm sorry?

Gale A. Brewer

You're not there all the time.

Gale A. Brewer

You're just one person.

Lisa Scott McKenzie

Oh, no, this is included in the assessment also that the program officer is performing when they go out to the sites as well.

Lisa Scott McKenzie

You know, I'm a redundancy.

Lisa Scott McKenzie

You know, they're really the frontline staff that are carrying out the important critical work every day.

Lisa Scott McKenzie

and every week that they're out at the center.

Lisa Scott McKenzie

So, yes, those are the things that we look at when we're there to ensure we have a safe, functional environment.

Gale A. Brewer

So where does that list go?

Gale A. Brewer

Is it like a list that goes on open data or is it kept internally?

Gale A. Brewer

How do you address that list?

Lisa Scott McKenzie

It's included in the evaluation process for each of the sites, which is public.

Lisa Scott McKenzie

It's included in the portal and passport.

Lisa Scott McKenzie

So we have that information.

Gale A. Brewer

Okay.

Gale A. Brewer

And does DIFTA do the same in terms of metrics?

Gale A. Brewer

I mean, does NITRA do the same in terms of assessing metrics for the centers?

Eva Trimble

So we track our open work orders, and just like we do with our apartment repairs, we're tracking the work through that mechanism.

Eva Trimble

We also have our P&A, which estimates a need of just over $900 million for our older adult centers.

Eva Trimble

So, again, this is really a capital conversation more than a repair conversation.