Farías asks about 27 documented complaints in annual report
Farías cites DFTA's latest annual report showing 27 documented complaints about living conditions across 109 OACs in NYCHA-owned property. She asks what kinds of complaints were mainly received, how they were resolved, and how long resolution takes. McKenzie says average resolution is 12.8 days; Trimble says top complaints are paint, floors, walls, ceilings, and doors.
According to DIFTA's latest annual report on older adult center metrics across 109 AOCs located in NYCHA-owned property, there were 27 documented complaints regarding living conditions.
Could you elaborate on the kind of complaints you were mainly receiving?
How were they resolved, and how long do specific situations typically take to get resolved?
I'm sorry, are you saying these are living conditions?
Yes, OACs, locate, I'm sorry.
This was the conditions in the OACs, I apologize.
Okay, I think we've talked about the fact that it takes on average 12.8 days for any issue that's picked up at the sites.
I'm not sure if we're speaking outside of that framework that we've been talking about earlier, or is there something else?
No, just want to have a sense of what kind of complaints have you mainly been receiving and how long do those take typically?
So our typical complaints mirror some of the conditions in our residential buildings as well.
So we have paint issues, floors, walls, ceilings, and doors are the top five categories of complaints that we receive.
Thank you.
Thank you, Council Member.
And then next we have Council Member Hudson.