Lynch asks for better communication and clear responsibility
Lynch says providers are not pointing fingers but need better communication, clear responsibility, and genuine commitment. When there is a leak or no heat, someone must own the issue until resolved. She says older adults should not be caught in the middle of systems that do not communicate.
We are not here to point fingers or say that everything is wrong.
I know there are people within these agencies and management organizations who care and really want to help.
We are asking for better communication, clear responsibility, and a genuine commitment to working together.
When there is a leak, someone needs to own that issue until it is resolved.
When there is no heat, there should be some urgency.
When paperwork is preventing a capital project from moving forward, there needs to be a plan to get it done.
We cannot continue to allow our older adults to be caught in the middle of systems that are not communicating with one another.