Zhuang asks about challenges unique to OACs in NYCHA facilities
Zhuang asks what challenges OAC providers in NYCHA facilities report as unique. McKenzie says repair and maintenance issues are not unique because many old buildings have needs. She says NYC Aging has completed 88% of smaller "just do-it" repairs through quarterly meetings with NYCHA leadership.
What challenges have OAC providers in NYCHA facilities reported you are unique to those OACs?
I wouldn't say the issues are unique when it comes to repair and maintenance because we know throughout New York City there are many buildings that are very old and they have extensive maintenance and repair needs.
But I would say that there were some, as many of you know, I've embarked on a tour, a provider tour of all of our sites, and I've visited quite a few of our OACs that are located in NYCHA facilities.
And I'd say there are many things that we've considered to be just do-its that are smaller, minor repairs that can be effectuated pretty quickly that also add significantly to the quality of life that our older adults experience.
So we've been able to complete 88% of those, and that's through the framework that we've developed with NYCHA, where we're sitting quarterly with NYCHA leadership, including the CEO, Lisa Bova-Hyatt,
many of the leadership that are represented here today from NYCHA and from NYC Aging, where we're able to discuss the escalation of some of the tickets that we consider to be critical.