Commissioner Dalton describes good neighbor policy and safety transfers
Dalton explains good neighbor policies, community advisory boards, and safety transfers. She reports 2,654 safety transfers in FY26, slightly up from 2,625 in FY25.
Moving on to our good neighbor policy.
Our neighbors are valuable partners through our nonprofit partnerships, volunteering, donations, and workforce programs.
Every shelter has a good neighbor policy that sets clear expectations for conduct inside the shelter and in the surrounding community.
Residents receive written rules when they are
arrive, providers reinforce those rules through case management and security monitors activity in and around the building.
Community advisory boards bring together providers, DHS, elected officials, community boards, local businesses, and neighbors, usually every quarter, giving the community a regular place to raise concerns.
The NYPD's Quality of Life Division reports on incidents at these meetings, and many providers attend monthly precinct council meetings.
When problems arise, responses range from conversations with staff to additional support, and when safety is at stake, a transfer.
About client safety transfers.
Residents may face threats, harassment, or violence that make their placement unsafe.
When a concern is raised, we may take immediate protective steps, contact law enforcement, or other emergency responders, or arrange a transfer depending on the urgency of the concern, the resident's needs, and the available placements.
There were 2,654 safety transfers in fiscal year 26, slightly up from the
2,625 and FY25.