Commissioner Dalton outlines DHS shelter security operations
Dalton says DHS oversees 502 shelters, seven city-run, with round-the-clock security, access controls, cameras, risk assessments, peace officers, and provider training on de-escalation and trauma-informed care.
So moving on to more formal testimony, good afternoon, Chair Hudson and members of the Committee on General Welfare.
I am Erin Dalton, Commissioner for the Department of Social Services.
Joining me are Department of Homeless Services First Deputy Commissioner Christine Fellini and Deputy Commissioner for Shelter Service Security, LaVanche Priester.
Thank you for the opportunity to discuss shelter safety and the legislation on today's agenda.
DHS oversees 502 shelter sites across New York City, seven of them operated directly by DHS.
We are committed to protecting our clients, the staff who serve them, and the surrounding communities.
That means secure facilities, well-maintained buildings, and responding concerns promptly and transparently.
On the issues of security and safety.
Our approach to safety includes on-site security, access controls, surveillance, staff training, incident reporting, and ongoing oversight.
Every shelter has security around the clock.
Officers at each entrance control access and monitor cameras placed throughout the interior and exterior of the building.
Each facility's security needs depend on its location,
layout, access points, and history.
DHS conducts security risk assessments to set staffing levels and equipment, which can include access control systems, cameras, metal detectors, and x-ray machines.
Our goal is risk-based security that protects residents and staff while respecting their dignity.
DHS's 352 peace officers are deployed at intake and assessment sites and at facilities on Ward's Island, where they control access, maintain order, and respond to incidents.
The DHS Provider Assistance Unit trains security staff at provider-operated shelters.
Training covers the foundations of the work, including understanding homelessness, cultural sensitivity, serving people with disabilities, and trauma-informed care, as well as practical skills such as de-escalation, crisis intervention, conflict
resolution, and suicide prevention.
PAU and other uniformed staff can also assist providers during emergencies and support inspections to remove weapons, drugs, and other contraband.
When serious incidents occur, DHS responds and contacts emergency services when needed.
Our serious incident unit operates around the clock, tracks more than 70 types of incidents, and reviews reports for accuracy, allowing us to spot trends and risks.