Long on access metrics and NYC Care to insurance conversion
Long says H&H tracks whether patients get timely appointments, e-consult volumes and outcomes, and clinic wait times, and offers to share data. On NYC Care to insurance conversion, he says statistics aren't available yet because the HR1 changes begin in January 2027.
Good question.
So to break it down in terms of how we think about access for primary care and specialty care, the first number, which actually dates back to 2019, that we look at is were you able to get a timely appointment?
That's why, agreeing with your question, we cared so deeply about offering you an appointment within 14 days of calling us.
And that's why we took literally Saturdays to call people back to achieve more than 90% to date have been offered a primary care appointment within 14 days.
So that's access to primary care.
Access and specialty care, in terms of metrics, we do have different ways of tracking this.
We track the number of e-consults, the number of e-consults that result in an appointment versus being answered back to primary care.
And we track wait times for clinics as well.
So we can follow up with you with some data for all of that.
And then...
Next part of the question was about conversion of NYC care to insurance.
That's a really good question.
And I think that's one of the big things that we're fully in gear and preparing for to see going forward.
And I think a lot of people, when the HR1 changes start to impact my patients, I hope I'm able to keep most of them on Medicaid, but many will fall off.
NYC Care will be there to catch them.
But then the goal for me would be to get them back onto the Medicaid plan that they were on before.
So statistics around that we don't have today because we're just starting to go into that starting January of 2027.
But we'd be happy to keep in touch with our experience of that as we go forward.
Thank you.