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Q&A

Long on hiring care teams and the HART program

New York City Council · Oct 28, 2026 · starts 1:54:52 · 1 min 42 sec

Long says H&H needs to hire up care teams, emphasizing nurses as equally important as doctors, and to fill gaps at each site so financial counselors and clinical pharmacists are ready. He calls this his goal for the next couple months.

Dr. Ted Long

Yeah, I know it's going to be a roller coaster.

Dr. Ted Long

But again, we can see the roller coaster starting, you know, six months down the line.

Dr. Ted Long

And this is the time where we need to get ready for it as a city.

Dr. Ted Long

And I also want to say, you know, the city's taking a lot of other activities, too.

Dr. Ted Long

So DOHMH recently announced the new heart teams.

Dr. Ted Long

I think that's a great way to also go into our communities, see who needs help, connect people to care, see if they're eligible for insurance, things like that.

Dr. Ted Long

I think we need to fire on all cylinders to solve the overall problem of just this fluctuations, uncertainty, and again, going back to what you said, coverage disruptions.

Dr. Ted Long

So to answer your question about what we could do to build capacity between now and then, I think we need to make sure that we're hiring up as much as we can.

Dr. Ted Long

It's very, very important to us, and you can let me know if you agree with this, that we need to put equal importance on the care teams, meaning our nurses, as with our doctors.

Dr. Ted Long

We need to make sure that we're hiring the whole care team because that's the secret ingredient to achieving all the health outcomes that we talked about here.

Dr. Ted Long

So those are big areas of focus for us.

Dr. Ted Long

you know, in the next, I would say, several months is to make sure that we're going through with each of our sites to make sure we have the care teams, hire up any gaps that we have so that we can say

Dr. Ted Long

as we start to, as our patients start to feel this happening, we have the financial counselors that are reaching out that need to reach out.

Dr. Ted Long

We have enough, you know, clinical pharmacists so that for our patients with diabetes, we can make sure they're getting through the right, most effective team member, things like that.

Dr. Ted Long

That's my goal for the next couple months.

Mercedes Narcisse

I can see an advertisement for that.

Mercedes Narcisse

Like, you know, as they drop you the insurance, NYC Care, we're catching you.

Dr. Ted Long

Yeah, I love that.