Long on retention and recertification rates
Long says 77% of members return for another primary care visit after one year and about 80% have had a specialty visit, with 70-plus percent recertifying annually. He explains annual recertification checks whether members have become eligible for insurance.
So Jonathan shared the numbers, but we can look at this in two different ways.
I think the numbers he shared are probably good ones.
So after one year, 77% come back for another primary care visit.
And I think it's 80% have had a specialty visit in their first year.
On a continual basis, let's say 70-plus percent recertify with us every year.
We do require you as part of the program to recertify every year.
The reason for that is your income can change or your eligibility for insurance can change.
And if should from year one to year two, you qualify for health insurance, we want to check in with you and be able to get you the health insurance you qualify for at that point.