Narcisse asks about language access assessments; Jimenez on top languages
Narcisse asks whether H&H has assessed language access needs and identified gaps. Long says a team monitors wait times for interpretation, and Jimenez lists Spanish, Chinese and related dialects, French, and Polish as the most requested languages.
Have there been any recent assessment of language access needs among New York City Care members, and what gaps, if any, has H&H identified in interpretation or translation services?
So we have a team that continually goes through wait times, things like that, to make sure that for the many languages and dialects that we interpret for, that we have reasonable wait times and good access.
I have not heard any issues recently.
I do have the most common languages that people request.
Phil, give me just a moment.
It's Spanish, Chinese, and its related dialects, French, and Polish are the most commonly requested.
But really at contact, we ask people, what is your preferred language?
And it's clearly visible when anyone interacts with them.
So I always check to see, does this person prefer Spanish or French?
And then I have the...
A phone on my desk that at the touch of a button I can have a telephoning interpretation available so that I can communicate with the patient.