Chair Lee Questions Hotline Referral Outcomes
Chair Linda Lee asks how many of the 19,800 hotline callers were successfully connected to legal services and other community supports.
And then how many of the total 14,700 callers were effectively connected to legal services, legal legal services providers, and how many of them actually received legal support if you have that?
Yeah, so just to clarify on the on the numbers, um, from FY uh from July 1st, 2025 to May 15, 2026, the hotline received 19,000 calls.
Okay.
So it's 19,830.
Um, when a caller calls a hotline, we do not collect uh PII information, so personal identifying information.
We do direct them to our legal support centers.
Overall, the legal support centers have served over 12,000 people.
Okay, and okay, so that but that doesn't just include the legal services, but maybe referring them to different community organizations for other types of support, or is this specifically just for the legal the hotline itself um provides um referrals to primarily our legal support centers for legal services, that's sort of the why it was created, but it also provides um connections to other agencies and things to that extent.
Okay.
Um okay, great.