Chair Stevens Questions Monitoring Compliance and Secret Shopper Evaluations

Yeah.

You know, Moya is uh, you know, committed to advancing language justice really as a core principle of how we do our work.

Um language access is essential to ensuring that immigrant New Yorkers can fully participate in civic life and accessing critical services and engaging with agencies.

Um, you know, the city's responsibility goes as I've said earlier, beyond um the comp but beyond compliance.

You know, Moya coordinates across the city agencies through a combination of oversight and technical assistance that we offer and uh specifically on with uh other agencies.

You know, we monitor this technical assistance to all of the local law third agencies and convene them on a regular basis.

Um, as I mentioned in my testimony just this April, we did um do our large convening of language access coordinators across agencies to not just underscore the importance of language access but um make sure that there's an opportunity for agencies to um share some of their best practices and talk a little bit about it.

And that there's a law on it, right?

Like that they compliance is important, I think, in that sense because you know, the reasoning behind putting that law forward was that we we need to start closing those gaps between those agencies.

So you know, I uh just a pinpoint that because I think that it is um and and you know that so you know and I think that that's where you're getting at with um making sure that there's a good relationship and collaboration there, but in terms of making sure that there's compliance, I want to just uh just to understand how we measure that and we fill those gaps and and hold them accountable to to making sure that they are providing those services.