Ariola presses on 45-minute window and public safety risk
Ariola reframes the 45 minutes as time when New Yorkers were in jeopardy. Gelobter says the primary focus was addressing the issue quickly and 70% of calls were successful. Ariola states the scope of a 911 system outage is always critical and public information should have been sent out immediately.
No, I appreciate the question.
There were 45 minutes where we knew that New Yorkers were being affected and their 911 calls were being affected.
There were 45 minutes that you knew that New Yorkers were in jeopardy, that New Yorkers were in crisis, that New Yorkers were in danger.
And to that point.
Our primary focus was on addressing the issue as quickly as possible.
And so 70% of calls were still successfully going through.
And so what we needed to do was figure out how to remediate the issue to make sure that all calls could be properly handled.
And that was what our primary focus was.
And again, had it gone on longer, we might have made a different decision.
And I will also say that no matter what, we are going to revisit what public communication should be.
Public communication on this should have been immediate and it should have been in place and part of your protocol.
All along.
That's why NYSEM has that Notify NYC, and we constantly promote Notify NYC.
And the mayor stated that the disruption was caused by Motorola's software update.