Ariola questions Motorola's absence and responsibility for outage
Ariola asks why Motorola isn't present and whose responsibility it was to notify OTI. Gelobter says the root cause analysis is ongoing and it's premature to ascribe responsibility, but confirms Motorola performed the firmware upgrade that caused the issue and the first notification came from call takers, not Motorola.
Yeah.
Is Motorola here today?
Not that I know of.
Is Motorola here?
Is there a reason why they're not here today?
The only thing that I would say is that we are in the process of doing this root cause analysis.
And so until we actually understand every single contributing factor, I don't think we know who needs to be in the room for this conversation.
Well, whose responsibility was it?
Is it Motorola's responsibility?
Motorola notify OTI?
Like what was that process?
Motorola called and said we're having a glitch.
Like where did Motorola fall in on this?
Yeah, I think responsibility will be described once we are able to do a deeper exploration.
The facts of what we know today is that Motorola performed the firmware upgrade, and that is what caused the issue.
So did they know before you did?
The first notification we got was from the call takers.
It was from the call takers.
And what is the protocol for OTI telling NYPD and FDNY when something does go wrong?