Dinowitz questions cause and duration of May text-to-911 outage

Thank you so much.

My neighbor, too.

Thank you.

Thank you.

Thank you so much, Chair De La Rosa.

Thank you to all my colleagues who have asked many questions.

A few more questions on the previous outages.

I guess I'll start with the texting one that occurred in May.

Can you repeat again what caused that outage?

I will defer to my colleague, DC Barbera.

That condition was caused by an effect from a larger change that was happening within the environment, which was upgrading the entire tech system after it was live for approximately six years.

And why did it take 110 minutes to resolve that?

The restoration process was time-consuming because there were so many different components that had to be reverted.

So it took about 110 minutes to revert the entire system.

You mentioned earlier that there's been many, we could call them minor outages or minor glitches.

Approximately how many of those have we had this year so far?

Even an outage for, let's say, even a minute.

How often do these happen, the minor ones?

I'm sorry, I just want to make sure that

I'm understanding the question.

So what I've indicated is that there are always bugs surfacing and technological issues that need to be addressed.

I don't believe, other than these two, that there have been any outages as defined as impacting New Yorkers.

Okay, so the system, other than the May incident and the August incident, the system hasn't been out not even for 10 seconds, to your knowledge.

To my knowledge, in 2026, no.

No impact.

Okay, no.

Okay.