Dinowitz questions NYPD's 6 a.m. notification and call taker experience
Dinowitz asks about the NYPD's 6 a.m. notification. Elizabeth describes how a call taker experienced multiple calls with no audio from the same caller ID, and a neighboring call taker was told by a caller they couldn't get through to 911 and 311 transferred them. Approximately 10-11 calls were noticed before escalation.
Few questions for the NYPD.
Going back to that 6 a.m.
Notification and the 6.40 a.m.
Ticket.
So you were the first to notify about potential issues, correct?
That's correct.
What were some of the issues that you experienced during that time?
Can you repeat that again?
Yeah, Elizabeth can describe for you what our call taker experience flagged it.
One of our call takers experienced multiple calls in a short period of time in the same caller ID where they were unable to hear the caller on the other side.
They also were told by the, in the position next to them, they were told by a caller that they were unable to get through to 911 and 311.
One transferred them.
Approximately how many calls did we receive that had that same result?
Would you say more than 10, 20, 30?
What's the ballpark?
Why she's looking at it.
I'll just say what I learned from speaking to the principal that reported this up the chain.
Two separate call takers brought this to her attention.
It was approximately 10 or 11 calls that they noticed.
That they couldn't hear anything.
Now this isn't completely unusual at a 911 center.
If somebody's in a bad area for cell service, you can get through and you don't hear them.
So it's not like this never happens.
It only raised their alarm because it happened several times in a short period of time.
So those two call takers did exactly what they were supposed to do.
They brought it to the principal, who then ran it up the chain and notified OTI and got the whole investigation going.
But that's how it all started.
I hope I answered your question.