Felder questions 311-to-911 call transfer during the outage
Felder asks about a call during the outage where a civilian couldn't reach 911 and was transferred from 311 to NYPD. NYPD confirms that at 6 a.m., in addition to calls with no audio, a call taker was informed by a caller (believed to be an alarm company) that they couldn't get through to 911 and called 311, which transferred them to 911—standard protocol.
There's a question that came to us.
What time, there was a call that, within the timeframe of the outage, there was a call, and
a call to NYPD where the civilians said they could not reach 911, and the call was forwarded to 311.
Can you expand on why that call was switched over to 311 and at what time did that happen?
I will defer.
It was from 311 to NYPD.
Okay.
That makes more sense.
I will defer to my colleague at NYPD.
Yes, Councilmember.
That was part of the initial notification around 6 a.m.
In addition to the calls with no audio.
One of the call takers was informed by a caller, which I believe still was an alarm company, that they couldn't get through to 911 and called 311 who transferred it over to.
911.
311 transferred it over to us.
Okay.
Which is a standard.
Exactly.
Which is standard.
Okay.
311 can do that if they get a call that should be going to 911.
Okay, got it.
All right, so that clarifies.
All right.
Chair Felice, anything?