Feliz questions steps taken after alarm call issues discovered
Feliz asks what steps were taken after alarm call problems surfaced and why a broader look wasn't taken sooner. Gelobter explains reports came from different channels with different contexts—first investigated as headset issues, then alarm routing with Verizon, then the broader bridge call at 8:30 a.m.
And what steps did we take right after we learned that there were some alarm company calls that weren't going through?
And why did we take a broader look into the issue?
Yeah, I think, again, these reports came in from different pockets and with
with slightly different context.
So the first calls came in from, or I'm sorry, the first reports were from call takers at one position and then an adjacent position.
And so that first thing was looked at for headset issues, for things that might be physically related.
And so that's what was being explored at that point.
Then additional information came in, again, I think I said at about 7.30, around more alarm company information.
And so that was when we started to engage Verizon, because sometimes that is related to the carrier experience and interaction.
Then at 8.30, we realized that it was a broader issue, and that's when we jumped on the bridge call and got everybody involved.
Based on what you know, approximately how many alarm calls had issues before 6.40 a.m.