Feliz questions how severity of call issues is determined
Feliz asks at what point the city determines whether a call issue is minor or systemic. Gelobter says every issue is taken seriously and looked at with all due haste, though diagnosing the source in a complex system can take time. Feliz also asks about the May outage detection time—Gelobter says it was detected within a few minutes.
All right, and also, going back to the 6 a.m.
Notice from the NYPD, so the NYPD notified that there were some calls having some issues.
At what point do we determine whether it's just a minor issue or a bigger systemic issue when you're facing issues with calls?
Do you have any policies in place for that?
Appreciate the question.
I think every issue that has surfaced is taken very seriously and looked at with all due haste.
In a system that has so many moving pieces, it can take some time to diagnose the source of the issue.
But there is no question that every issue is looked at and taken very seriously.
The May outage, the May texting outage, how long did it take for you and your team to detect that outage?
So it took 110 minutes to resolve it.
How quickly were you able to detect it?
Once the condition started, they knew within a few minutes.
Within a few minutes.
Okay.
Okay, I think that pretty much concludes.