Feliz questions monitoring systems to detect 911 outages
Feliz asks what systems exist to detect whether the call system is online, noting a seven-hour outage without awareness is concerning. Gelobter confirms monitoring exists at multiple levels but did not catch this issue. Feliz expresses alarm that the city might not know if an outage or cyberattack is occurring at any given moment.
our call system is online or not.
I mean, you know, you check your phone, it'll tell you how many, it'll tell you by the amount of bars, whether you have service or not.
What systems do we have in place for the call center?
I mean, a seven-hour outage and us not knowing about it seven hours later, more or less.
Seven hours later, that's, yeah.
So just one day, what are systems that we have in place to determine whether the phones are working or not?
Yeah, no, I think it's a great question and a real area of focus in terms of what alerting and alarms we can put into place.
So something like this could be identified earlier and actioned earlier.
There are a number of monitoring systems, and again, I can't go into too much detail due to security reasons, but across the board at kind of each gate, there is monitoring in place.
It still did not catch this.
And so we need to figure out how to, what we can put into place going forward.
So this is.
Yeah, and I would say that's obviously very concerning.
When people are calling 911, they're calling because they're in imminent danger.
And, you know.
Is there an outage now?
It seems like we wouldn't know.
Are we facing a cyber attack and the systems are out right now as we speak?
It seems like we wouldn't be able to say that with certainty.
So that's obviously concerning and something that requires a lot of attention.
So a few more questions and then I'll pass it on to colleagues.