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Q&A

Feliz questions when NYPD and FDNY were notified of outage

New York City Council · Sep 9, 2026 · starts 0:48:48 · 1 min

Feliz asks when each agency was notified. Gelobter says NYPD call takers at 6 a.m. were the first to notify OTI. FDNY was invited to join the operational bridge call starting at 8:54 a.m. The mayor was informed through the deputy mayor of operations and first deputy mayor during the day.

Oswald J. Feliz

Okay.

Oswald J. Feliz

At what time was the NYPD notified about the outage?

Lisa Gelobter

So, in fact, it was NYPD who, NYPD call takers at 6 a.m.

Lisa Gelobter

Who notified OTI and tech support that they were struggling with receiving alarm calls.

Oswald J. Feliz

At what time was the fire department notified that there was an outage?

Lisa Gelobter

The fire department, I know, was invited to join the operational bridge call, which started at 8.45 a.m.

Lisa Gelobter

8.54, sorry, 8.54 a.m.

Oswald J. Feliz

At what time was the mayor notified that there was an outage?

Lisa Gelobter

So from the time that...

Lisa Gelobter

I was informed that there were 911 issues with 911 callers.

Lisa Gelobter

I reached out to the deputy mayor of operations and throughout the course of the day I was in direct contact with both the deputy mayor of operations and the first deputy mayor.

Oswald J. Feliz

What systems do we have in place to detect whether