Feliz questions number of alarm calls affected before 6:40 a.m.

When the first ticket was placed?

Before 6.40 a.m.?

Yes, or by 6.40 a.m.

I don't have that stacked.

Would you say more than five, more than ten?

Well, we do know, sorry, in this.

In the entire disruption period, there were 1,696 calls.

742 of them were 911.

So if we subtract that, there would be 619.

let's call it about a thousand alarm calls that came in in that disruption period.

I could not tell you how many came in before the 6 a.m.

Notice.

I will also say that alarm calls are also on auto dialers oftentimes.

So that they will recall and recall and repeat recall until they reach somebody.

So I think that might be also why.

I think that was one of the things that was noticed with the alarm call numbers incoming had gone up.

And again, I think that that would be due to calls coming in.

They're not.

Being able to hear folks and therefore the auto calls continued.

Right, but alarm calls are treated as regular 911 calls, right?

They are treated as emergency services calls, yeah.

Okay, so I just don't know if I agree with the framing, the framing that says that basically you learned about the issue, that there was an outage by 930.

It seems like there was enough information for us to determine that there was some type of problem by 640 a.m.

So there is no doubt that we understood that there was some time, and we were, in fact, working on trying to diagnose what the issue was as early as 6 a.m., in fact.

Right, yeah.

Okay, but the framing that you learned about the outage by 9.30, I don't know, that just doesn't seem accurate.

The 911, that it was affecting 911 services, is when we learned at 9.30.

There was no question that starting at 6 a.m.

And then escalating from there, we understood the impact around alarm calls.