Restler questions Motorola upgrade protocols and future testing
Restler asks if new protocols are in place for testing and redundancies during future upgrades. Gelobter says this is the crux of the root cause analysis—testing, monitoring, change management, and communications all need examination. She confirms the freeze state means only critical issues are being pushed.
And do we have new protocols in place for testing and redundancies to make sure that these incidents don't happen again when there are future upgrades happening to our technology?
Thank you for that question.
That is the crux of the issue.
about what this root cause analysis is intended to address.
We do have to explore the testing protocols, the monitoring protocols, the change management protocols, the communications, all of those things across the board.
Today, we are in a freeze state, meaning that only
the most critical issues are actually being pushed, which means that there are the things that are waiting in the wings until we can be really confident that as we're pushing stuff out, it will be successful.