Restler questions stakeholder communication after outage concluded
Restler notes that while real-time communication during an outage may be sensitive, the failure to reach out to stakeholders afterward was alarming and felt like an effort to shove it under the rug. He asks for a commitment to meaningful post-incident communication. Gelobter commits to identifying stakeholders, criteria, and mechanisms for notification.
You know, I can understand the sensitivity of publicizing the outage when it happens or while it is occurring and that there needs to be some deliberate
put into how, who you're communicating with in real time.
But at the conclusion of the outage, to not reach out to stakeholders and have conversations and explain what's going on was alarming.
And it felt like there was an effort to kind of just shove it under the rug and not call attention to it because it was such an alarming and
troubling incident.
So I'd love to just kind of push on his question once again.
Do we have a commitment from this administration for more meaningful communication and coordination with stakeholders after, if, and I hope they do not, but if incidents occur relating to any 911 call center outages in the future?
Thank you for the question, Council Member.
Absolutely.
As we are doing this analysis, we will try to make a list of all of the stakeholders who should be notified and make sure, again, what the criteria is when a notification happens and by what mechanism
and making sure that the appropriate stakeholders are informed.
And in your review with Motorola, and I'm sure you've covered this at great length, so I'll do it briefly and then do one other question, but in your review with Motorola, are you confident that we won't see further issues with any upcoming upgrades?