Restler questions why Bronx PSAC 2 was impacted and not Brooklyn
Restler asks why the Bronx location was affected. Gelobter explains Motorola pushed firmware to PSAC 2 firewalls deliberately, as PSAC 2 gets less traffic than PSAC 1, and rolling out one center at a time ensures the other remains unaffected. Call takers at both centers handled calls throughout.
And why did this impact the Bronx location and not downtown Brooklyn?
Thank you for the question, Council Member.
To be clear,
Each of the PSACs has different components.
They both have a routing system, so hardware.
They also have people, call takers.
So when Motorola did the original push of the firmware to the production systems, they were to the firewalls in the routing environment at PSAC 2.
It was a conscious decision.
PSAC 2 gets less traffic than PSAC 1.
So when you do a rollout, you want to roll out one center at a time to make sure that the other one is unaffected.
So that was a deliberate effort to make sure that both centers would not potentially be impacted if there was an issue.
Correct.
Helpful.
Thank you.
Call takers at both centers were able to handle calls throughout the...
Yes, understood.
Okay.