Restler questions testing protocols and preventing future outages
Council Member Restler expresses deep concern about the outage's public safety implications. He asks if OTI, NYPD, and FDNY are working together on better testing. Gelobter confirms the root cause analysis will address testing, monitoring, change management, and communications, with a current freeze state on non-critical updates.
Thank you so much, Chair De La Rosa, and thank you for your tremendous leadership of our technology committee.
It's good to see you all.
Thanks for joining us.
I wanted to be here today because I was just so disturbed by the incident a few weeks ago and a shutdown of 911 operations, of 911 call intake operations in the Bronx at one of our two centers has just enormous implications for our public safety and stability.
And while it appears that this was an issue that relates to a Motorola upgrade and it was their fault and responsibility,
I really do hope and expect that OTI, NPD, and FD are all working together to make sure that we have better testing in place, that this never happens again, that we prevent this type of...
Of outage that could have enormous public safety implications for us.
I do want to follow up on Councilmember Riley's questions from a moment ago around notifications.