Riley questions current backup systems and interim measures
Riley asks what backup systems exist if this happens again. Gelobter describes the fully redundant PSAC 1 and PSAC 2 architecture, additional redundancies she can't detail for security reasons, and interim measures including daily change management calls, deployment freeze, hourly manual call recording sampling, and PD call taker training on escalation.
So today, so there's PSAC 1 and PSAC 2, which are fully redundant systems.
Each one has the capacity to manage individually every single emergency services call that might come in over the course of the day.
So that's in place.
There are additional redundancies within the architecture that are set up that I can't get into too much of the details for due to security concerns.
But I will say additionally, we have put remediations into place at the moment, which includes things like daily change management calls to understand what needs to go out.
We are in this freeze state.
We are also doing monitoring of recordings on a manual basis, on an hourly basis.
So today, and we've also been training with the PD call takers to try to make sure that the escalation process for these, something similar like a dead air call, is escalated and
investigated and remediated as well.
Thank you for your answer, Commissioner.
I know Councilmember Manif spoke about the NYPD calls that happened during this time.
Are there any data on the FDNY and medical emergency calls that happened during this time as well?