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Q&A

Caban Q&A: Dwyer program participation and outcome tracking

New York City Council · Sep 18, 2026 · starts 1:28:16 · 1 min 7 sec

Caban asks how many veterans participated in Dwyer programs, how many responded to surveys, and whether participation leads to sustained improvements. Orlando reports over 1,800 participants, with 62% veterans, and says the next iteration will collect more aftercare follow-up data.

Tiffany L. Cabán

Just to go back to the Dwyer program, Commissioner, you indicated that the Dwyer program participant surveys show strong satisfaction.

Yesenia Mata

So that's an example.

Yesenia Mata

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

Yesenia Mata

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

Tiffany L. Cabán

And anecdotally, that's certainly been my observation.

Tiffany L. Cabán

Commissioner, those survey results sound encouraging.

Yesenia Mata

So that's an example.

Yesenia Mata

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

Tiffany L. Cabán

How many veterans participated in the programs?

Tiffany L. Cabán

How many responded to the survey?

Yesenia Mata

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

Tiffany L. Cabán

And do you track whether participation leads to sustained improvements in well-being or successful referrals to clinical care?

Yesenia Mata

So that's an example.

Yesenia Mata

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

Nicole Orlando

Thank you for that question.

Nicole Orlando

So throughout the life cycle of the last Dwyer funding, we've seen over 1,800 participants.

Yesenia Mata

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

Nicole Orlando

This is not accounting for those that maybe have attended multiple Dwyer programs or have returned and came back.

Yesenia Mata

So that's an example.

Nicole Orlando

What we're also seeing is that 62% of those program participants, because this is open to veterans and their families, have been veterans.

Yesenia Mata

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

Nicole Orlando

And what we are working on for this next iteration of Dwyer is collecting more data on what that

Yesenia Mata

And as an agency, as we continue having many roundtables at DVS, I've heard from many veteran groups that perhaps that this is one of the first times when the agency itself has really engaged many of the groups.

Nicole Orlando

aftercare follow-up looks like.

Yesenia Mata

So that's an example.

Yesenia Mata

So at DVS, we are meeting with our providers to hear from them directly to let us know what has been working, what hasn't been working.

Tiffany L. Cabán

All right.