Hanif asks about reasons for non-renewal and follow-up
Hanif asks about the most common reasons for missed deadlines, and Shear explains DOF doesn't hear from most non-renewing participants who may have moved, but sends reminders before and after deadlines with a grace period, and works with PEU on targeted outreach.
Okay, of the benefits that were not renewed, how many were due to late or missed renewal deadlines as compared to recipients no longer meeting program eligibility requirements?
Yes, so 70% of the non-renewed benefits were due to late or missed renewal deadlines.
And that's 2237 out of 3,204 and 967 were not renewed due to participants no longer meeting eligibility requirements.
And for the ones that missed the date or due deadline, what is the sort of more popular reason, I guess you could say, like what's the most common reason why?
I believe that their incomes are too high.
Right, so those are for the ones that no longer meet the program eligibility requirements?
Yes.
I understand, right.
But then for the ones that were late, was it because, I don't know, something, yeah.
Right, we don't know.
In most instances, we, despite our efforts, we do not hear from these participants.
They may have moved.
We are not in contact with them.
Okay, and so there's, I'm assuming there's no follow-up then?
So in other words, if you have a participant that just didn't renew.
So there is follow-up.
Okay.
So we are, we send two letters to them.
Both before and after the deadline, because there is a grace period where people who miss the deadline can still continue their benefits.
And we send, for email, reminders both before and after the deadline, because we very much want to have people renew.
We're pleased that the renewal rate is 95%, and we are working to make it higher.
Okay.