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Q&A

Zhuang asks about culturally specific platforms like WeChat

New York City Council · Sep 18, 2026 · starts 0:55:18 · 1 min 20 sec

Zhuang asks whether DFTA uses culturally sensitive platforms like WeChat or KakaoTalk, notes she has never seen SCRIE outreach on WeChat despite being active there, and urges outreach through ethnic newspapers and language-specific platforms to reach seniors who don't use Facebook or Instagram.

Susan Zhuang

Do you have culturally sensitive channels?

Susan Zhuang

Like people speak different language, they are in different platforms.

Susan Zhuang

Did you guys do outreach there?

Susan Zhuang

Like say KK Talk for Korean community.

Susan Zhuang

And we each have...

Susan Zhuang

Chinese community?

Ryan Murray

As you know, our partners on the ground, whether it's we saw each other recently at Homecrest for our programs, our providers are using those platforms actively.

Susan Zhuang

Oh, I haven't seen any.

Susan Zhuang

Sorry.

Susan Zhuang

I am very active in WeChat, but I haven't seen any.

Ryan Murray

Okay.

Susan Zhuang

Just let you know.

Susan Zhuang

And a lot of people, if they were in an environment to only speak certain languages, they're not going to go to Facebook or Instagram.

Susan Zhuang

They even don't know what Facebook or Instagram is.

Susan Zhuang

So I hope you guys can really do outreach for different ethnic community, different language platform, and really, like say, Jewish community, a lot of times they only read their newspaper.

Susan Zhuang

So there's different people have different needs.

Susan Zhuang

Hopefully you guys really reach to those communities.

Susan Zhuang

I see you guys have great translation in Chinese in Facebook, but not in WeChat.

Susan Zhuang

But the Chinese speaking only seniors, they are only in WeChat, but there's no advertising there at all.

Susan Zhuang

Just let you know.