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Q&A

Zhuang asks about outreach beyond senior centers

New York City Council · Sep 18, 2026 · starts 0:54:23 · 56 sec

Zhuang presses on whether DFTA has outreach methods beyond senior centers, and Murray describes case management agencies serving over 30,000 homebound individuals, social media channels, and the Aging Connect call line for referrals.

Susan Zhuang

So except the home senior centers, you don't have the other way to outreach so far, right?

Ryan Murray

We serve through our case management agencies, which serves over 30,000 homebound individuals.

Ryan Murray

That would be the channel where we're reaching folks who are not coming into the centers.

Ryan Murray

In addition, we also feature information online.

Ryan Murray

Since the start of the admin, we've added over 5,000 followers to our social media.

Ryan Murray

You're probably very familiar with that.

Ryan Murray

So we use a range of channels to make sure we're outreaching.

Ryan Murray

And in terms of incoming, our Aging Connect program also provides referrals and assistance to individuals who are coming to us by calls.

Susan Zhuang

Which social media?

Ryan Murray

Whether it's Facebook, Instagram, Twitter, those are our current channels.