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Q&A

Council Member Brewer questions DSS on inspection challenges and pilot

New York City Council · Sep 22, 2026 · starts 0:40:27 · 2 min 59 sec

Brewer asks what challenges remain in speeding up inspections and how the pilot handles minor versus major repairs. Dalton says the pilot differentiates minor faults fixed with photos or video from major issues requiring re-inspection, and the agency plans system-wide rollout next year.

Erin Dalton

Councilmember Brewer.

Gale A. Brewer

Thank you.

Gale A. Brewer

Regarding Intro 98, I was next door.

Gale A. Brewer

You're lucky you're not dealing with signal.

Gale A. Brewer

You're doing very well.

Gale A. Brewer

My question is, that's what we were talking about for the last four hours.

Gale A. Brewer

My question is, if that inspection process is what is improving from 28 to 24 days, but we'd like to make it.

Gale A. Brewer

Less days for getting into the apartment.

Gale A. Brewer

What are some of the challenges?

Gale A. Brewer

Now, you mentioned that you're working perhaps on pre-qualified for inspections.

Gale A. Brewer

You're doing a pilot.

Gale A. Brewer

So I would just wonder, because I do know in my, you know, not as half as experience as you or as Wynn, but people are coming in that the smallest item is keeping them from moving into that apartment.

Gale A. Brewer

Now, you also have...

Gale A. Brewer

You know, people who are mold and that's not a fixable immediately.

Gale A. Brewer

So how does that, how can we fix that if at all?

Gale A. Brewer

In other words, what is it, I assume that the inspections, no matter how hard you try, are still slowing down the process.

Erin Dalton

Yeah, I'll start here and then my colleagues may want to jump in.

Erin Dalton

The pilot seems to have been working to achieve many of the things that you're after here, right?

Erin Dalton

So one of the things that we do think is important, as you could hear, we're only doing about a third of the inspection and the providers are doing the rest.

Erin Dalton

We think that's important to keep that in place.

Erin Dalton

I don't think you would want us to be doing all of those inspections.

Erin Dalton

So that's...

Gale A. Brewer

For the staff to do it, probably.

Erin Dalton

That's also correct.

Erin Dalton

So I think...

Erin Dalton

That part we'd like to maintain.

Erin Dalton

We completely agree that there is a difference between minor faults in an inspection and more significant ones.

Erin Dalton

And so through this pilot process, we have made that differentiation, and we're allowing the landlords to fix and then prove to us that they fixed the minor things

Erin Dalton

using that kind of video and photographic evidence to demonstrate that they fixed those.

Erin Dalton

So that's underway.

Erin Dalton

And then for the more major challenges, we are then going out and re-inspecting.

Erin Dalton

And so I think those things in combination have started to move that process forward more quickly.

Erin Dalton

And I think you would also share that there is always a balance between, particularly for these more difficult units that HRA is conducting, a balance between safety and speed.

Erin Dalton

And I think importantly the lessons that we've learned we are about to roll out to the whole system and so for the entire system in the in the first quarter of next year we would start to see the benefits of the innovations we've put forward over the last nine months okay and what are you

Gale A. Brewer

like that two-thirds being done by the private sector, that would not be done by the third-party inspectors.

Gale A. Brewer

That would still be done by the owners, basically.

Gale A. Brewer

That's what I'm trying to figure out.

Gale A. Brewer

Where are the third-party folks?

Erin Dalton

The third party goes to the last part of your introduction, which is about the new bill.

Gale A. Brewer

The new buildings.

Gale A. Brewer

Okay, that's where they would be.

Gale A. Brewer

All right.