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Q&A

Morano asks whether DSS is unifying landlord-facing technology systems

New York City Council · Sep 22, 2026 · starts 0:37:56 · 2 min 32 sec

Morano asks if DSS is developing systems with one unified strategy or building new solutions piecemeal. Scott French says the systems grew up separately but are now being interfaced and unified toward a single entry point; Morano presses for a committed date, and Dalton says DSS will follow up.

Frank Morano

I guess my motivation behind the legislation is...

Frank Morano

And it's kind of a combination question and comment, are we developing these systems with one unified strategy?

Frank Morano

Or are we building a new technological solution every time we discover another administrative problem?

Scott French

So I'll jump in there.

Scott French

I think these systems grew up in response to specific aspects of the process, right?

Scott French

But I think, as I had mentioned before and what we've talked about, right, this next technological enhancement is about now interfacing and unifying those systems so that we can get to a single entry point for individuals.

Scott French

You know but as our systems and processes developed over time right certain aspects of these say the inspection aspect was developing along a certain time frame and the technology was needed there while the city FEPS

Scott French

sort of package processing was being developed in another way but we've acknowledged and sort of see

Scott French

We now need to bring all of those together, which is why, you know, the capital projects we currently have on hand are really moving towards that.

Scott French

And we can follow up with specifics as to, you know, how we see that working for the benefit of landlords, providers and everybody moving forward as sort of a.

Scott French

Singular system one has to deal with.

Frank Morano

Chair, may I ask one more question or should I wait to...

Frank Morano

Only one more.

Frank Morano

One more, yes.

Frank Morano

So, Commissioner, you said in your testimony that the January 27 deadline in my bill isn't feasible and that you need significant additional lead time, and I appreciate you being candid about that.

Frank Morano

But this isn't a request to build a spaceship.

Frank Morano

We're talking about uploading documents.

Frank Morano

tracking payments and resolving complaints and functions that exist in other online services.

Frank Morano

So let me ask you as straightforward as possible, what date can you commit to?

Erin Dalton

I don't have a date for you.

Erin Dalton

We are happy to get back to you with specific timelines.

Erin Dalton

I think we share the goal of the legislation you've introduced.

Erin Dalton

We do want to provide excellent customer service to the landlords and property managers we're working with.

Erin Dalton

Many aspects of the system are already underway, as Administrator French said, and we've probably testified to.

Erin Dalton

Some documents can be uploaded.

Erin Dalton

We're working on additional, and we just have to lay out the IT infrastructure.

Frank Morano

If you could get back to me with a date certain, I'd appreciate it.

Frank Morano

Thank you.

Frank Morano

Yeah.