Council Member Morano questions DSS on multiple landlord portals

I'm going to go to Councilmember Murado, followed by Councilmember Brewer.

Thank you all for your testimony.

Commissioner, in your testimony, you mentioned ServiceNow, which launched in 2016, and two other landlord portals launched in 2023.

So by my count, we're talking about three different technology systems that have been introduced over the last decade.

How many different websites, accounts, or interfaces does a landlord actually have to use today to participate in CityFEPS from beginning to end?

Thank you.

I'm going to defer to my colleagues on that one.

Thank you for that question, Council Member.

So at the front end of the process, the landlord submit a unit that they're offering for rent in the offer system.

So that's one system.

As we move along and the application is approved, the landlord now have access when they sign up for the landlord portal.

Now they're able to see their payment history, all the government payments, the subsidy payments and the shelter allowance payments.

They're also able to submit their documents regarding signing up for EFT and the landlord portal itself.

In the future, as Administrator Scotch mentioned, there's lots of IT advancements on the horizon where the two systems will interface.

And so that.

Documents submitted on the front end will feed also the back end so that there's not multiple touch points.

So at the moment, can a landlord go to one place and see the status of their apartment inspection, their paperwork, their rental payments, and any outstanding complaints?

Not at this time.

The communication process right now is once you're in the application phase of the journey, that you're talking with your provider and they have the most up-to-date information that they can share with you.